Home » Terms and conditions

Terms and conditions

Scope

All transactions concluded via the online store https://skillfullytangled.com (hereinafter referred to as “online store”) are subject to the general terms and conditions (hereinafter referred to as “GTC” or “T&C”). This online store is managed by SkillfullyTangled GmbH (hereinafter referred to as “SkillfullyTangled”), CHE-365.672.175 according to Zefix Switzerland. SkillfullyTangled reserves the right to change these GTC at any time. The version in force at the time of the order shall apply. This can be viewed at https://skillfullytangled.com/agb.

Offer

The products and prices in the online store are considered as an offer. The offer is valid as long as the product can be found in the online store and is in stock.

Products, Prices, and Payment Methods

SkillfullyTangled is free to set prices and change them at any time. When placing an order, the price published on the website shall prevail. If prices have been published in error, SkillfullyTangled reserves the right to notify the buyer prior to shipment in order to arrange a price correction or cancel the order. Prices are quoted in US dollars (USD) by default. Payment can optionally be settled in Swiss francs (CHF).
The shipping and packaging costs are calculated and shown separately from the offer price. Any COD incurred by the selected logistics partner shall be borne entirely by the customer.

Provided Information

SkillfullyTangled makes every effort to keep the published data in the online store up to date and accurate. However, due to production/delivery bottlenecks and sales via other channels, there may be delays in delivery. Therefore, all information regarding availability and delivery time is without guarantee and may change at any time.
SkillfullyTangled does not guarantee the accuracy or timeliness of information provided by other manufacturers, even if it has been carefully researched.

Purchase contract

The purchase contract is concluded by sending (online) the order and acceptance by SkillfullyTangled.
The prerequisite for a valid purchase contract is the complete and truthful completion of the order form provided on the Internet and the acceptance of the General Terms and Conditions (GTC) herein.
SkillfullyTangled confirms receipt of the order with an automatically generated order confirmation by e-mail. This merely indicates to the customer that the order has been received and that the purchase contract has been concluded, subject to the possibility of delivery and the correct price being quoted.

Provided Information

SkillfullyTangled makes every effort to keep the published data in the online store up to date and accurate. However, due to production/delivery bottlenecks and sales via other channels, there may be delays in delivery. Therefore, all information regarding availability and delivery time is without guarantee and may change at any time.
SkillfullyTangled does not guarantee the accuracy or timeliness of information provided by other manufacturers, even if it has been carefully researched.

Delivery Terms and Pickup

Availability and delivery

Products marked as “available” will normally be shipped or available for pickup at the pickup address (SkillfullyTangled, Dialogplatz 4, 8400 Winterthur, Switzerland) within 1-3 business days from the time the order is received. There is no shipping on Saturdays and Sundays. Pick-ups can be made during opening hours or by appointment, provided that an appropriate pick-up invitation has been sent. If a product is out of stock or incorrectly marked as “available”, the customer will be notified by email or phone and a new tentative delivery or pickup date will be arranged. SkillfullyTangled will endeavor to make a prompt subsequent delivery and will ship backordered goods without additional shipping costs.
If an item is no longer available at all and can also no longer be procured or produced by SkillfullyTangled, SkillfullyTangled may withdraw from the contract, but must fully refund the Customer for any payments already made for the product in question.
If SkillfullyTangled is not able to provide or ship the items within 30 calendar days from receipt of the order (except special orders, according to Art. “Terms of Delivery Special Orders”), the Customer has the right to withdraw from the contract. Payments already made by the Customer to SkillfullyTangled for the product in question will be refunded in full. There are no further claims against SkillfullyTangled.
If additional shipping costs arise due to an incorrect delivery address or incorrect address data, these costs will be borne entirely by the Buyer.
Unless otherwise agreed, SkillfullyTangled will ship national and international orders with Swiss Post. The terms, information and delivery times of the Swiss Post apply.

Additional terms special orders

Special orders are products that are not listed in the SkillfullyTangled online store or explicitly marked as “pre-order”. Special orders may require a procurement time of more than 30 calendar days. Delivery times and dates for special orders will be agreed upon between SkillfullyTangled and the customer in writing or verbally.

Additional terms delivery

If the Customer does not accept the goods delivered by the Supplier within the agreed or stated delivery deadlines, SkillfullyTangled may withdraw from the contract, cancel the order and charge the Customer a handling fee of 15%, but at least CHF 30. Fees to third parties (payment processors) incurred as part of the order will not be refunded

Additional terms pickup

If the Customer does not accept the goods delivered by the Supplier within the agreed or stated delivery deadlines, SkillfullyTangled may withdraw from the contract, cancel the order and charge the Customer a handling fee of 15%, but at least CHF 30. Fees to third parties (payment processors) incurred as part of the order will not be refunded.

Review

The delivered or collected products are to be checked by the buyer immediately after acceptance for completeness, correctness and for delivery damage. If there is a defect, SkillfullyTangled must be notified within 7 calendar days and the product must be in its original condition in order to be returned.

Warranty Terms and Benefits

SkillfullyTangled manufactures goods or distributes items from other manufacturers. SkillfullyTangled has no control over the durability and functionality of the products or the warranty coverage of other manufacturers. Therefore, the warranty statements of the manufacturers apply, provided that they are valid in Switzerland.
In all other respects, the Swiss statutory warranty provisions apply pursuant to Art. 197 et seq. OR.
A warranty claim can be made by the customer only upon presentation of the purchase contract including a valid order form.
There is no warranty claim for damage caused by improper handling or defects that are due to external influences. This could be, for example, elemental damage, moisture damage, drop and impact damage or damage due to modifications.
SkillfullyTangled can provide warranty service by replacing the product as good as new.

Liability and Disclaimer

SkillfullyTangled is only liable for the warranty services listed under paragraph “Warranty Terms and Services”. Any further liability is excluded, especially the liability for damages that are not caused to the products themselves. This can be indirect and consequential damages such as loss of profit, unrealized savings, or damages from delay in delivery. Furthermore, SkillfullyTangled is not liable for damages caused by improper storage.

Payment

The goods invoice is to be paid in the currency specified therein and immediately at or after submitting the order. The following means of payment are accepted in the online store: Credit cards via the payment platform Stripe (Mastercard, Visa, American Express), PayPal transfers, or for the delivery option “Local pickup (Winterthur)” cash payment in CHF.

Returns and Exchanges

Returns will be accepted only in the case of defective goods. In this case, the customer will be refunded the full purchase price including delivery costs.

If the customer wishes to return goods for other reasons, the purchase price excl. delivery costs will be refunded in the form of a voucher. An exchange is possible, provided that the desired product is in stock. Additional delivery costs are borne by the customer.

Privacy Policy

SkillfullyTangled only collects personal data that is necessary for the conclusion of the contract. These are not further processed without the separate consent of the buyer.
The data will only be disclosed to third parties if this is necessary for the processing of the order. This concerns in the case of delivery the logistics partner (eg Post, DHL, etc.) and in the case of payment processing the credit institution (eg Postfinance, etc.).

For detailed information, please see the Privacy Policy.

Legal application and jurisdiction

The relationship between SkillfullyTangled and the Customer shall be governed by Swiss law. The place of jurisdiction is the city of Winterthur, Canton of Zurich, Switzerland.

The original version of this statement is in the German language. The translated versions only serve for better understanding. If there are any differences, the German text takes precedence.