FAQ – Frequently asked questions

What types of yarn do you offer?

Most colorways can be ordered on most of my yarn bases. See ‘Yarn Bases’ for more details about the individual bases

Is the yarn mulesing-free?

Yes, it is!

What can I make with your yarns?

SkillfullyTangled yarn is suitable for a wide range of crafts: knitting, crocheting, weaving! 

What does dye-to-order mean?

Dye-to-order means I dye the yarn specifically for your order. This is usually the case if you order something I don’t currently have in stock (or you order more than what I have in stock). As these yarns are only dyed once I receive your order, it means your order will ship within 5-10 business days.

Can I order more skeins than what is in stock?

Yes, you can! I will dye any yarn you’ve ordered that I don’t have in stock once I get your order, and your order will ship within 5-10 business days.

What if my order includes both in-stock and dye-to-order yarns?

In that case, the order will ship once everything is ready. If you’d like the in-stock yarns to be shipped right away, please place two separate orders.

How do I know if a yarn is in stock or dye-to-order?

In the product listing, just above where you add the yarn to your cart, it will show how many skeins I have in stock. If order more of something than what I have in stock (aka dye-to-order), it will tell you in the cart and checkout.

What kind of dyes do you use?

I use acid dyes, which result in bright and saturated colors that don’t fade. The dyes are non-caustic and are very safe! They are called ‘acid dyes’ because they require a bit of acidity to bind to the fiber. I use citric acid which is the acidity from citrus fruits in powdered form to achieve this. All the dye is absorbed by the yarn while dying it, so the whole dyeing process is very low-impact.

Will the yarn look exactly as on the pictures?

I try and photograph the yarn so it looks as close to real-life as possible. However, due to differences in computer screens and lighting conditions, the yan might look slightly different in real life. 
As the skeins are dyed by hand, they are all unique. I do my best to keep the process as consistent as possible, but there might be slight variations.

Do you accept custom orders?

It depends. I currently do not accept custom orders when it comes to colors. However, if you want more than what we have in stock of a certain colorway, or would like it on a different yarn base, shoot me an email at [email protected] (or fill in the form below) and we will see what we can do!

Do you ship worldwide?

Yes, I do!

What are the shipping prices?

You will see your final shipping costs at the checkout, as it depends on where you live and the weight of your chosen yarn.
Please be aware that in some countries there might be additional customs fees. 

Do you accept returns?

You can always exchange products for a different one (stock levels permitting) or store credit. If a product is faulty you can return it. Please check any orders as soon as they arrive and report any faults immediately.

What impact has Corona had on your business?

At the moment I am a one-woman company, which means I can adhere to all distancing/safety guidelines while dyeing yarn or doing office work. The Swiss Post, however, which I use to send all parcels, still only accepts priority parcels; meaning I, unfortunately, had to slightly increase the shipping cost. (7. January 2022)

When is the (physical) store open?

In general, the shop/studio in Winterthur is open every Saturday from 1 to 4 PM, otherwise on request – or whenever I am there! If you want to stop by during the week, get in touch with me either by filling out the form below or send me an email!

Where is your shop/studio?

It is located in the new ‘Lokstadt’ in Winterthur, near the Technopark; and a 5-minute walk from the Winterthur main station. The address is Dialogplatz 4, 8400 Winterthur.

More questions?

If you have any other questions, feedback or remarks, email me at [email protected] or fill out the contact form below – I’d love to hear from you!