Home » FAQ – Frequently asked questions

FAQ – Frequently asked questions

What types of yarn do you offer?

Most colorways are offered on the following bases:
Classic Sock
– 80% Superwash Merino (19.5mic) / 20% Nylon
– Fingering (Sock) weight
– 437yds (400m), 100g per skein
– Recommended needle size: US 1.5 – 6 (2.5 – 4.0mm) needles
Merino Fingering
– 100% Superwash Merino (19.5mic)
– Fingering (Sock) weight
– 437yds (400m), 100g per skein
– Recommended needle size: US 1.5 – 6 (2.5 – 4.0mm) needles
Merino DK
– 100% Superwash Merino (19.5mic)
– DK weight
– 218yds (200m), 100g per skein
– Recommended needle size: US 4 – 7 (3.5 – 4.5mm) needles

Is the yarn mulesing-free?

Yes, it is!

What can I make with your yarns?

Our yarn is suitable for a wide range of crafts: knitting, crocheting, weaving! 

What kind of dyes do you use?

I use acid dyes, which result in bright and saturated colors that don’t fade. The dyes are non-caustic and are very safe! They are called ‘acid dyes’ because they require a bit of acidity to bind to the fiber. I use citric acid which is the acidity from citrus fruits in powdered form to achieve this. 

Will the yarn look exactly as on the pictures?

I try and photograph the yarn so it looks as close to real-life as possible. However, due to differences in computer screens, they might look slightly different. 
As the skeins are dyed by hand, they are all unique. I do my best to keep the process as consistent as possible, but there might be slight variations.

Do you accept custom orders?

It depends. I currently do not accept custom orders when it comes to colors. However, if you want more than what we have in stock of a certain colorway, or would like it on a different yarn base, shoot me an email at steffi@skillfullytangled.com (or fill in the form below) and we will see what we can do!

Do you ship worldwide?

Yes, I do!

What are the shipping prices?

You will see your final shipping costs at the checkout, as it depends on where you live and the weight of your chosen yarn.
Please be aware that in some countries there might be additional customs fees. 

Do you accept returns?

Sorry, I currently do not accept returns or exchanges. 

What impact has Corona had on your business?

At the moment I am a one-woman company, which means I can adhere to all distancing/safety guidelines while dyeing yarn or doing office work. The Swiss Post, however, which I use to send all parcels, still only accepts priority parcels; meaning I, unfortunately, had to slightly increase the shipping cost. (22. June 2021)

When is the (physical) store open?

In general, the shop/studio in Winterthur is open every Saturday from 1 to 4 PM, otherwise on request – or whenever I am there! If you want to stop by during the week, get in touch with me either by filling out the form below or send me an email!

Where is your shop/studio?

It is located in the new ‘Lokstadt’ in Winterthur, near the Technopark; and a 5-minute walk from the Winterthur main station. The address is Dialogplatz 4, 8400 Winterthur.

More questions?

If you have any other questions, feedback or remarks, email me at steffi@skillfullytangled.com or fill out the contact form below – I’d love to hear from you!